Susan Hanley LLC
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About Susan Hanley

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Sue Hanley

Sue Hanley has more than 25 years of experience as an IT consultant.  Immediately prior to establishing SUSAN HANLEY LLC, Sue led the Portals, Collaboration, and Content Management practice at Dell Professional Services (formerly Plural, Inc.)  Sue joined Plural (which was acquired by Dell in 2003) after more than 18 years of consulting experience at American Management Systems, Inc. (AMS).  In 1995, she became the first Director of Knowledge Management for AMS, a position she held for five years.  Sue Hanley also helped develop AMS’s knowledge management consulting practice.  Prior to establishing the AMS Knowledge Centers, she was a project manager and business analyst on a variety of consulting engagements.  Her areas of expertise include portal solutions and information architecture, knowledge management, and systems development life-cycle methodology.

Sue is a recognized expert in the design, development and implementation of successful portal solutions, with a specialization in Microsoft SharePoint.  She is frequent writer and speaker on the topic of building effective collaborative portals as well as building communities of practice and measuring the value of knowledge management.  In September 1997, she was recognized by Consultants News as one of the key “knowledge leaders” at major consulting firms.  She has presented top-rated presentations at many conferences in the U.S. and Europe.  Her byline articles have appeared in Knowledge Management Review, Management Consultant International, DM Review, Information Week, and The Cutter IT Journal.  She is also a featured author in the books Knowledge Management and Virtual Organizations (2000), Knowledge Management: The Foundation for Electronic Government (2001), the Handbook of Knowledge Management (2002), and Knowledge Management Tools and Techniques (2004).  Sue is also a primary author of the Metrics Guide for Knowledge Management Initiatives published by the U.S. Department of the Navy CIO.  This document has been widely distributed around the world and has become the foundation for knowledge management metrics programs at many organizations in the public and private sector.  (See Metrics Guide for KM Initiatives.) Sue is a co-author of the 2007 book Essential SharePoint 2007: Delivering High Impact Collaboration.

Sue Hanley has an MBA from the University of Maryland at College Park and a BA in Psychology from the Johns Hopkins University.  She is a founding member of the Northern Virginia KM Roundtable and the Queens University KM Forum.  She served on the Board of Governors for the Syracuse University School of Information Studies and the Board of Governors for the George Washington University Institute for Knowledge Management.  Sue is a former member of the Board of Directors for Women in Technology, for which she co-chaired the Senior Executive Women’s Special Interest Group.  She served as a member of Microsoft's Partner Advisory Council for Portals and Collaboration from 2001 to 2005.

Susan Hanley LLC * Bethesda, MD *  Phone: (301) 469-0770 Fax: (301) 365-3646