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Sue Hanley has more than 25 years of experience as an IT consultant.
Immediately prior to establishing SUSAN HANLEY LLC, Sue led the Portals, Collaboration, and Content Management practice
at Dell Professional Services (formerly Plural, Inc.) Sue joined Plural (which was acquired by Dell in 2003) after more
than 18 years of consulting experience at American Management Systems, Inc. (AMS). In 1995, she
became the first Director of Knowledge Management for AMS, a position she held for five years. Sue
Hanley also helped develop AMS’s knowledge management consulting practice. Prior to establishing
the AMS Knowledge Centers, she was a project manager and business analyst on a variety of consulting engagements.
Her areas of expertise include portal solutions and information architecture, knowledge management, and systems development
life-cycle methodology. Sue is a recognized expert in the design, development and implementation of successful portal solutions, with a specialization
in Microsoft SharePoint. She is frequent writer and speaker on the topic of building effective collaborative portals
as well as building communities of practice and measuring the value of knowledge management. In September
1997, she was recognized by Consultants News as one of the key “knowledge leaders” at major consulting
firms. She has presented top-rated presentations at many conferences in the U.S. and Europe.
Her byline articles have appeared in Knowledge Management Review, Management Consultant International,
DM Review, Information Week, and The Cutter IT Journal. She is also a featured
author in the books Knowledge Management and Virtual Organizations (2000), Knowledge Management: The Foundation
for Electronic Government (2001), the Handbook of Knowledge Management (2002), and Knowledge
Management Tools and Techniques (2004). Sue is also a primary author of the Metrics
Guide for Knowledge Management Initiatives published by the U.S. Department of the Navy CIO. This document
has been widely distributed around the world and has become the foundation for knowledge management metrics programs at many
organizations in the public and private sector. (See Metrics Guide for KM Initiatives.) Sue is a co-author of the 2007 book Essential SharePoint 2007: Delivering High Impact Collaboration and the upcoming (June 2010) Essential SharePoint 2010: Overview, Governance, and Planning. Sue Hanley has
an MBA from the University of Maryland at College Park and a BA in Psychology from the Johns Hopkins University.
She is a founding member of the Northern Virginia KM Roundtable and the Queens University KM Forum.
She served on the Board of Governors for the Syracuse University School of Information Studies and the Board of Governors
for the George Washington University Institute for Knowledge Management. Sue is a former member
of the Board of Directors for Women in Technology, for which she co-chaired the Senior Executive Women’s Special
Interest Group. She served as a member of Microsoft's Partner Advisory Council for Portals and Collaboration from
2001 to 2005.
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